1 By placing the tube into the beer, will it contaminate the beer? If the beer system is contaminated on the outside, it is contaminated on the inside.  There is no way to keep the inside of the tap clean if the outside is contaminated.  Using our Tap Extender will insolate the outer section of the tap body with the silicone seal.  It is recommended to utilize sanitizer at the beginning and end of the day, this will insure there is no contamination. This should be normal process.
2 Will stagnant beer sit in the inside of the tube and allow bacteria to grow? Because our product fits over the tap body the beer flows directly through our tube into the glass.  Any excess beer will drip out of the tube, there is no place for the the beer to get held in the tube
3 Why is your product better than the others? Our product attaches via a silicone seal that isolates the tap system from the glass/container.  There is no way for excess beer to get trapped in our tube.  The beer flows freely through the tube with no restrictions, and there is a lifetime warranty under normal operation. Other tubes have an o-ring system that slides into the existing tap body that will trap beer.  These systems also constrict beer flow and causes turbulence as the beer goes into their tube.  This causes additional foam.
4 Will your Tap Extender fix our faulty system? If your beer system is faulty, our Tap Extender will not fix it.  The fact is, get it fixed quick as it is affecting your profits.
5 How does the Tap Extender minimize foam? There is no restriction as the beer flows through the tube.  The tube is placed into the glass/container and when the liquid in the glass meets the liquid in the tube, there is no more foam from that point to the top of the glass. Also, placing the tube into the glass/container automatically has the tube against the side of the glass which minimizes turbulence which causes foam.
6 How much beer can I expect to save? In bar locations utilizing our Tap Extender, we estimate you can get an additional 20% from each keg.  In a stadium setting you can achieve 95-99% or more from each keg.  Typically 24% of each keg goes to waste.
7 What is the cause of beer waste?

There are a multitude of reasons, but here are the top reasons. 

Also the chemical composition of protein, yeast and hop residue which is different in each brand of beer.

1. System temperature Beer temperature should be 38o Fahrenheit.  the warmer the beer the more foam will be present.
2. Glass temperature and oils or detergents in the glass. A warm container may cause excessive foam while if there are oils from soap or detergents may cause less foam and cause the beer to become flat.  This may also cause the bubbles to attach to the side of the glass rather than rising to the top.
3. Improper pouring... Open tap, then place glass under the flow.

Holding the glass to the side letting the foam pour down the side right down the drain.

Not pouring the flow down the side of the glass.

The distance from the tap body to the bottom of the glass /container causes more turbulence which in turn increases foam.

4. Heavy turbulence This is sometimes caused by improper CO2 pressure.  It is also caused by a keg that has recently been moved or bounced around.
8 Will this work with my Kegerator? Most Kegerators have a standard beer Tap Body and the Tap Extender will fit perfectly.
9 Do you have any proof that this product isn't a sanitary problem? If this product is used on a sanitary system there will be no sanitary problems.  If the system is not properly cleaned and bacteria is allowed to form, this product will not correct this problem. (see #10 below)
10 If you are placing the tube into the glass/cup, when you are refilling this will expose the tube and system to bacteria from the used glass. This is absolutely true... And this is true on a system that doesn't utilize our product.  It is a health issue to refill a previously used container.  The normal process in 99.9% of poured beer is to tilt the glass/cup and place the tap nozzle against the side of the glass.  When you do that, if there is bacteria in the glass, this will transfer that bacteria.  It is also the case when the tap nozzle hits the foam head.  If an establishment is not providing a new glass/cup/mug, you may want to consider accepting a drink.  Again, it is a health violation when refilling a previously used glass/cup/container if you are using a soda machine with a actuator lever or a beer tap system. An article: http://articles.latimes.com/1999/nov/08/local/me-31413
11 Can these be made longer or shorter? We can certainly entertain custom orders.  We have found that most existing bars and restaurants have a small distance between the bottom of the tap and catch drain and have seen 95% of the locations work perfectly fine with the 3" tube.  A longer tube may be desirable but you can not get the glass out without tilting and spilling beer.  If a location has more distance, we can accommodate a longer tube.
  Ask your questions and we will include here